A few days ago, our FIOS Internet service stopped working. On a hunch (her's, not mine) we wondered if the credit card had something to do with it. Well, it turns out that we had been paying our FIOS bill by CC, but we got a new number when they replaced her card.
So here's what Verizon did.
- Within a week or so of our payment failing, they drop our service.
- Service charges were applied to the account.
- No phone call to warn us of the issue.
- No e-mail to warn us of the issue.
- No letter in the mail to warn us of the issue. We get tons of ads from them, so it's not as if they don't know where we live!
After a couple hours on the phone, we ended up dealing with a really pleasant customer rep. However, she said we had to go through a complete re-install to activate the service. That is, we get to sit around all day waiting for a tech to show up. The customer rep promised some kind of rebate.
Funny how they can shut your service off in an instant, but it takes days to get it back.
[Update - Verizon has called several times to make sure we know about the service call. Seems like they're trying to make up...]
[Update #2 - Waited around all day Sunday for the service tech. I received a call late in the day that the tech would not be coming. Sigh. I asked, again, why a tech was even necessary to reactivate my service. The woman said, 'Oh, I can do that from here.' Huh??? Why didn't you guys tell me that a week ago? In any event, she did something and the connection came right up. I'm very dissapointed with you, Verizon.]
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